Terms & Conditions

A. Use of this website

1. Who we are

This website is operated by JLC Limited, a company registered in England and Wales under company number 03193528, VAT registration number GB676279387. Registered office: 18 Crook Log, Bexleyheath, Kent, England, DA6 8BP. Our service centre is at 6 Connections Business Park, Vestry Road, Sevenoaks, Kent TN14 5DF. JLC is an Official Jaguar Land Rover Authorised Service Centre. Jaguar, Land Rover, Range Rover, Defender and Discovery are trade marks of Jaguar Land Rover Limited and are used with permission.

2. Using the site

You may use this website for your own personal and business purposes in connection with our services. You must not misuse it, attempt to gain unauthorised access to it, or use automated means to extract its content.

3. Information on the site

We take care to keep the information on this site accurate and up to date, but it is provided for general information only. Service schedules, pricing and availability depend on your individual vehicle and will always be confirmed with you directly before any work is carried out. Nothing on this site is an offer capable of acceptance; a booking is made only when we confirm it with you.

4. Online booking and enquiry forms

Submitting a booking request or enquiry does not create a booking or a contract. We will contact you within 24 hours, Monday to Friday, to agree the work, the date and the cost. Nothing is booked until you have agreed it with us.

5. Intellectual property

The content of this site, including text, photography and design, belongs to JLC Limited or its licensors. You may not reproduce it without our permission, other than for your own personal reference.

6. Links to other sites

Links to third-party websites are provided for convenience. We are not responsible for their content or their privacy practices.

7. Liability

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded by law. Otherwise, we are not liable for any loss arising from your use of, or inability to use, this website.

B. Servicing, repair and parts

8. Quotations and authority to proceed

We will give you a quotation or estimate before any work begins and will not carry out additional work without your authority. Where a Vehicle Health Check identifies further work, we will explain it, provide a price and ask you to decide. Quotations are valid for 30 days unless stated otherwise.

9. Genuine parts and warranty

We fit genuine Jaguar Land Rover parts, which are covered by a Jaguar Land Rover parts warranty. Details of the warranty applying to a particular part are available on request. Our workmanship is guaranteed in accordance with your statutory rights under the Consumer Rights Act 2015.

10. Payment

Payment is due in full on collection of your vehicle unless we have agreed an account in writing. We accept all major debit and credit cards, including American Express (in person only), bank transfer, and Bumper PayLater 0% finance, subject to status. We may retain the vehicle until payment has been made.

11. Your vehicle while it is with us

Your vehicle is covered by our motor trade insurance while it is in our care, custody and control, including while being collected, delivered or road-tested. Please remove valuables before leaving your vehicle with us. We cannot accept responsibility for personal items left in the vehicle.

12. Loan vehicles

Loan vehicles are subject to availability and to a separate loan agreement. Drivers must be aged 28 or over and hold a full, clean UK driving licence. Terms and conditions apply. The driver is responsible for the vehicle, including any fuel used, fines, tolls and the insurance excess in the event of damage.

13. Collection and delivery

Collection and delivery are available across Sevenoaks, the surrounding area and selected routes into South London. Any charge is quoted when you book.

14. MOT

We arrange MOT tests for you as part of your visit. Any repairs required to pass are quoted for your approval before they are carried out.

15. Uncollected vehicles

If a vehicle is not collected within 14 days of our notifying you that it is ready, we may charge reasonable storage. Vehicles uncollected after an extended period may be dealt with under the Torts (Interference with Goods) Act 1977, after written notice to you.

16. Complaints

If something is not right, please tell us straight away and we will do our best to put it right. Contact our Head of Business Operations on 0333 358 4434 or at enquiries@jlcltd.co.uk.

17. Law

These terms are governed by the law of England and Wales and the courts of England and Wales have exclusive jurisdiction. Nothing in these terms affects your statutory rights as a consumer.