Privacy Policy

1. Who we are

JLC Limited ("JLC", "we", "us") is a company registered in England and Wales, company number 03193528. Our service centre is at 6 Connections Business Park, Vestry Road, Sevenoaks, Kent TN14 5DF. We are the data controller for the personal data described in this policy. We are registered with the Information Commissioner's Office (ICO) under reference ZA927756.

If you have any questions about this policy or how we use your data, contact us at enquiries@jlcltd.co.uk, call 0333 358 4434, or write to the address above, marked for the attention of the Head of Business Operations.

2. What data we collect

We collect personal data when you use this website, book a service, buy parts, or contact us. Depending on how you deal with us, this may include:

• Your name, title, postal address, email address and telephone number.
• Your vehicle details, including registration number, make, model, mileage and service history.
• Details of the work you ask us to carry out, quotations, invoices and payment records.
• Your driving licence details, if you use one of our loan vehicles.
• Your collection or delivery address and your preferred dates.
• Technical information about how you use our website, such as your IP address, browser and the pages you visit, collected through cookies and similar technologies where you have consented (see our Cookie Policy).
• CCTV images if you visit our premises, which are used for the safety and security of customers, staff and vehicles.

3. How we use your data and why we are allowed to

Under UK data protection law we must have a lawful basis for using your personal data. We rely on the following:

Purpose	Lawful basis
Responding to your enquiry, arranging your booking and carrying out the work you ask for.	Performance of a contract, or taking steps at your request before entering into one.
Looking up your vehicle from its registration number so we can prepare for your visit.	Taking steps at your request before entering into a contract.
Recording your service and repair history, including to Jaguar Land Rover's online service history.	Performance of a contract and our legitimate interest in keeping accurate vehicle records.
Processing warranty claims and recalls with Jaguar Land Rover.	Performance of a contract and our legal obligations.
Keeping accounting, tax and MOT records.	Our legal obligations.
Contacting you about a service, MOT or safety recall that is due on your vehicle.	Our legitimate interest in keeping your vehicle safe and road legal. You can ask us to stop at any time.
Sending you marketing by email or text about our services and offers.	Your consent, or the "soft opt-in" for existing customers. You can opt out at any time.
Understanding how our website is used and improving it.	Your consent to analytics cookies.
Protecting our premises, staff and customers through CCTV.	Our legitimate interests in safety and security.

4. Who we share your data with

We never sell your personal data. We share it only where needed to provide our services or where the law requires it, with:

• Jaguar Land Rover Limited, as an Official Authorised Service Centre, for service history records, warranty claims, recalls and technical support. JLR's own privacy policy applies to its use of that data.
• Our service providers who help us run the business, such as our website hosting and email providers, our dealer management and booking systems, payment and finance providers, and our accountants. Each is bound by contract to protect your data.
• The DVLA, when you enter a registration on our booking form, so we can confirm the vehicle details with you.
• Vehicle data providers, including the DVLA, when you ask us to look up your vehicle from its registration.
• Insurers and accident management companies, where you ask us to handle an insurance repair.
• Finance and warranty providers, where you choose to use them.
• Regulators, law enforcement and courts, where we are required to by law.

Some of our service providers store data outside the UK. Where they do, we make sure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or an adequacy decision.

5. How long we keep your data

• Service, repair and invoice records: 7 years from the date of the work, to meet our legal and tax obligations and to support warranty claims.
• Enquiries that do not lead to a booking: 12 months.
• Marketing preferences: until you ask us to stop, plus a record that you opted out.
• CCTV footage: 60 days unless needed for an incident.
• Website analytics data: as set out in our Cookie Policy.

6. Your rights

Under UK GDPR you have the right to:

• Ask for a copy of the personal data we hold about you.
• Ask us to correct data that is inaccurate or incomplete.
• Ask us to delete your data, where we no longer need it.
• Ask us to restrict how we use your data, or object to our use of it.
• Ask us to transfer your data to another provider, where technically possible.
• Withdraw your consent at any time, where we rely on consent.
• Opt out of marketing at any time, using the link in any email or by contacting us.

To exercise any of these rights, contact us using the details in section 1. We will respond within one month. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113, although we would welcome the chance to resolve any concern first.

7. Security

We use appropriate technical and organisational measures to protect your data, including encrypted connections to this website (HTTPS), access controls on our systems, and staff training. Website form submissions are sent securely and stored in access-controlled systems.

8. Cookies and website tracking

This website uses essential cookies to work, and optional analytics and marketing cookies only with your consent. You can change your choices at any time using "Cookie settings" in the footer. Full details are in our Cookie Policy.

9. Children

Our services are for adults. We do not knowingly collect personal data from anyone under 18.

10. Changes to this policy

We review this policy regularly and will publish any changes on this page with a new "last updated" date.